Frequently Asked Questions

• Who is behind Protonord?
  Vegard Fladby runs the online store. See more information on the About page.
• Where can I find delivery information?
  See Delivery & Shipping for up-to-date information on delivery times and shipping costs.
• How does the returns policy work?
  See Returns Policy for full terms on returns and refunds. Note that all products are made to order.
• Where can I find privacy information?
  See our Privacy Policy for details on how personal data is handled.
• How do I contact you?
  Use the contact form on the Contact us page for the fastest response, or email salg@protonord.no.
• How long does production and delivery take?
  As all items are made to order, typical production time is 3–7 business days. Delivery within Norway via Shipmondo with tracking.
• Can I order a custom product?
  Yes! Use the contact form or email us to discuss custom orders and pricing.