Introduction

When you shop at butikk.protonord.no you can be assured that your personal data is handled in a secure manner. This policy explains how we process your personal data in compliance with applicable privacy laws, including the GDPR. We reserve the right to update our privacy policy.

Data Controller

Protonord, organisation number 817 287 522, operates the online store butikk.protonord.no and is responsible for the handling of the personal information you provide.

What personal data do we collect?

As a company we collect various personal data about you when you visit our online store or order products from us. We may also collect information when you contact our customer service.

Examples of personal data we collect:

• Name
• Address, email address and telephone number
• Order details such as order number and selected products
• Payment history
• Location information from mobile devices (if location sharing is enabled)
• Technical information about your devices
• IP address
• Cookies

What we do NOT collect: We do not store any credit card information — this is handled exclusively by your chosen payment provider.

Why and how do we use your personal data?

Purpose and legal basis

We use your personal data for order administration, payment processing, delivery, warranty and complaint handling, customer service, and legal compliance. We do not use your data for purposes other than those stated.

Storage

Your data is stored for as long as necessary to fulfil our purposes or as required by law. Accounting records are kept for a minimum of 7 years in accordance with Norwegian accounting law. Other information is stored until the purchase is complete and for 36 months thereafter to handle any complaints or warranty issues.

Cookies

We use cookies to provide functionality in our online store — to keep track of your shopping basket and remember your preferences. If cookies are disabled, the store may not function correctly. We use cookie data to analyse purchases and product interests.

Sharing with third parties

We share your personal data with third parties only to the extent necessary to fulfil our obligations: transport and logistics companies, payment solution providers, and IT service providers. When data is shared with independent data controllers (such as payment processors or shipping companies), their privacy policies apply.

Deletion and restriction

You may at any time request that your personal data be deleted or restricted, subject to any legal obligations that prevent us from doing so. Contact us at salg@protonord.no with any questions about our privacy policy.